Cancellation Policy

1. Overview

This cancellation policy outlines the terms and conditions for cancelling SaaSForest services. We understand that circumstances change, and we aim to make the cancellation process as straightforward as possible.

2. Cancellation Rights

You have the right to cancel:

• Any subscription service at any time
• One-time services before work has commenced
• Custom projects within the agreed cancellation window
• Trial services during the trial period

3. How to Cancel

To cancel your service:

• Log into your account dashboard and navigate to subscription settings
• Click on "Cancel Subscription" and follow the prompts
• Alternatively, email us at support@saasforest.com
• Include your account details and reason for cancellation

4. Cancellation Timeline

Subscription Services

• Monthly subscriptions: Cancel anytime, effective at the end of the current billing cycle
• Annual subscriptions: Cancel anytime with prorated refund if within 30 days
• After 30 days: Cancellation effective at the end of the current term

One-Time Services

• Before project start: Full refund available
• After project start: Partial refund based on work completed
• After delivery: No refund available

5. Effects of Cancellation

Upon cancellation:

• Access to services will continue until the end of the current billing period
• No further charges will be applied to your account
• Your data will be available for export for 30 days
• After 30 days, your data may be permanently deleted

6. Early Termination Fees

Generally, there are no early termination fees for standard services. However:

• Custom enterprise agreements may have specific terms
• Discounted annual plans cancelled early forfeit the discount
• Special promotional rates may have minimum term requirements

7. Reactivation

If you wish to reactivate your cancelled service:

• Services can be reactivated within 30 days with data intact
• After 30 days, you'll need to create a new account
• Previous pricing may not be available upon reactivation
• Custom configurations may need to be reconfigured

8. Automatic Renewal

All subscription services automatically renew unless cancelled:

• We'll send renewal notices 7 days before renewal
• You can disable auto-renewal in account settings
• Cancellation must be completed before the renewal date

9. Exceptions

Immediate cancellation with full refund may be provided in cases of:

• Service outages exceeding our SLA commitments
• Significant changes to service terms without notice
• Security breaches affecting your data
• Inability to provide promised services

10. Contact Information

For cancellation requests or questions, please contact us at:

• Email: support@saasforest.com
• Phone: 0452 3501483
• Address: 1st floor, Arun Bakery, near Ambiga Theatre, Anna Nagar, Madurai, Tamil Nadu 625020

11. Policy Updates

This cancellation policy may be updated periodically. We will notify you of any significant changes via email or through your account dashboard. Continued use of our services after policy updates indicates acceptance of the revised terms.