Refund Policy

1. Overview

At SaaSForest, we are committed to providing exceptional automation services and ensuring customer satisfaction. This refund policy outlines the terms and conditions for refunds on our services.

2. Refund Eligibility

You may be eligible for a refund if:

• Services were not delivered as described in the agreement
• Technical issues on our end prevent service delivery
• You cancel within the trial period (if applicable)
• We fail to meet agreed-upon service level agreements

3. Refund Request Process

To request a refund:

• Submit a refund request within 30 days of purchase
• Email us at support@saasforest.com with your order details
• Include the reason for your refund request
• Provide any relevant documentation or evidence

4. Processing Time

Refund requests are typically processed within 7-10 business days. Once approved, the refund will be credited to your original payment method within 5-7 business days, depending on your bank or payment provider.

5. Non-Refundable Items

The following are generally non-refundable:

• Custom development work that has been completed
• Services already rendered and delivered
• Setup or onboarding fees after work has begun
• Third-party licenses or tools purchased on your behalf
• Services cancelled after 30 days of purchase

6. Partial Refunds

In some cases, partial refunds may be offered for:

• Partially completed projects
• Services with minor issues that don't affect core functionality
• Prorated amounts for unused subscription periods

7. Subscription Services

For monthly or annual subscription services:

• Monthly subscriptions: Refunds available for the current month if requested within 7 days
• Annual subscriptions: Prorated refunds available within 30 days of purchase
• No refunds for past months of service already used

8. Dispute Resolution

If your refund request is denied and you believe this decision is incorrect, you may:

• Request a review by our management team
• Provide additional documentation supporting your claim
• Engage in mediation if necessary

9. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the updated policy.

10. Contact Us

For refund requests or questions about this policy, please contact us at:

• Email: support@saasforest.com
• Phone: 0452 3501483
• Address: 1st floor, Arun Bakery, near Ambiga Theatre, Anna Nagar, Madurai, Tamil Nadu 625020