How Smile Dental Reduced No-Shows by 65%
Automated reminders and easy rescheduling transformed patient attendance
About Smile Dental Clinic
Smile Dental Clinic is a leading dental practice in Chennai serving over 500 patients monthly. With a team of 8 dentists and 12 support staff, they were struggling to manage the increasing patient load efficiently.
The Challenge
Smile Dental was losing ₹4 lakhs monthly due to no-shows and last-minute cancellations. Staff spent 3 hours daily on phone reminders that patients often ignored.
Pain Points Before SaaSForest:
- Losing ₹4 lakhs monthly due to 30% no-show rate
- Staff spending 3 hours daily on reminder calls
- Double bookings causing patient frustration
- Insurance verification delays affecting cash flow
- Poor online reviews due to wait times
Our Solution
We implemented multi-channel automated reminders (SMS, WhatsApp, Email) with easy one-click rescheduling. The system sends reminders 48 hours and 2 hours before appointments.
Automations Implemented:
- Smart appointment scheduling & reminders
- Automated insurance verification
- Patient recall & follow-up campaigns
- Review management automation
- Treatment plan reminders
Implementation Process
Week 1: Discovery & Integration
Analyzed patient flow, integrated with practice management software, and mapped communication preferences
Week 2: Automation Setup
Configured reminder sequences, built rescheduling workflows, and set up waitlist automation
Week 3: Testing & Training
Tested all workflows with real data, trained staff on dashboard, and refined timing based on feedback
The Results
Within the first month, Smile Dental saw dramatic improvements across all metrics. The automated system not only reduced no-shows but also improved patient satisfaction and staff morale. The ROI was achieved in just 45 days.
The automation has been a game-changer. We're seeing more patients with the same resources, and our staff is much happier not making reminder calls all day.
Quick Facts
- Company
- Smile Dental Clinic
- Industry
- Dental Clinics
- Location
- Chennai, Tamil Nadu
- Implementation
- 3 weeks
- ROI Period
- 45 days
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