Premier Auto Body Processes 40% More Cars
Customer communication automation freed up staff to focus on repairs
About Premier Auto Body
Premier Auto Body is a trusted auto repair shop in Madurai handling 100+ vehicles monthly. With increasing competition and customer expectations, they needed to differentiate through superior service.
The Challenge
Customers constantly called for updates, disrupting work flow. The shop struggled with insurance claim delays and poor online reviews due to communication gaps.
Pain Points Before SaaSForest:
- Constant customer calls disrupting workflow
- Insurance claim delays affecting cash flow
- Poor online reviews due to communication gaps
- Technicians wasting time on updates
- Lost business due to slow response times
Our Solution
Automated customer updates with photos at each repair stage, integrated insurance claim processing, and implemented review request automation.
Automations Implemented:
- Real-time repair status updates
- Insurance claim automation
- Parts ordering & tracking
- Customer photo/video updates
- Appointment scheduling
Implementation Process
Week 1: Process Mapping
Documented repair stages, set up photo capture points, and integrated with existing systems
Week 2-3: Workflow Creation
Built customer communication flows, connected insurance portals, and created update templates
Week 4: Launch & Optimization
Rolled out to all customers, trained technicians on mobile app, and fine-tuned timing
The Results
Premier Auto Body transformed from a traditional repair shop to a tech-enabled service leader. Customer satisfaction soared, efficiency improved dramatically, and the business grew without adding staff.
Our customers love getting photo updates, and we love not being interrupted by calls. We're making more money with less stress.
Quick Facts
- Company
- Premier Auto Body
- Industry
- Auto Body Shops
- Location
- Madurai, Tamil Nadu
- Implementation
- 4 weeks
- ROI Period
- 60 days
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